FAQ

Frequently asked questions

1. Shipping


For now, shipping will be done within the Philippines only, arranged and booked by sanbera.
The standard delivery fee within Metro Manila is Php 120.00 for credit and debit card payments, and a lower shipping fee of Php 100.00 for Cash On Delivery (C.O.D.) payments. For orders received from the provinces, on the other hand, there is a Php 200 provincial shipping fee. Please note that the C.O.D. delivery method is only available within Metro Manila.




2. Payment Methods


This sanbera webstore accepts payments via credit and debit card via Xendit, and Cash on Delivery (available only within Metro Manila) For Online Bank Transfer payments (BDO Online Banking, GCash, Paymaya), please reach out to us through Private Message via Facebook Messenger, Instagram Direct Message, or send us an email at connect@sanberabrand.com.




3. Exchange Policy


Sneakers don't fit right?

We accept size change requests! (maximum of one time only)

Please note the following:
a. There will be an additional Php 100 fee.
b. The exchange policy is only operational within NCR.